You can place an order by selecting the items you want and adding them to your cart. Once you have completed your selection, proceed to checkout following the payment and shipping instructions. You will receive a confirmation email with your order details.

Once an order has been confirmed, we cannot guarantee the possibility of modifying or canceling it. We recommend that you contact us immediately at info@ludibrand.it and we will do our best to assist you.

After completing your order, you will receive a confirmation email to the address provided during checkout. If you do not receive the email, please check your spam folder or contact us.

We accept payments via:

Credit/debit cards (Visa, MasterCard, American Express)

PayPal

Apple Pay / Google Pay

Other methods indicated during checkout.

Yes, we use advanced security protocols to protect your data. All transactions are encrypted and secure.

No, we do not currently offer cash on delivery.

We currently only ship to Italy.

• Order processing : within 2 business days of payment confirmation.
• Delivery : once shipped, the package arrives within 2 working days throughout Italy.
• Estimated total time : approximately 4 business days (processing + shipping).

Shipments are managed via the GLS service, while collections at collection points are managed via InPost . Shipping costs vary based on the delivery method and area. For collection at InPost points, the cost is 3.5 euros . For shipments in Italy via GLS , the cost varies from 6.9 to 8.9 euros depending on the shipping area. For Venice and the smaller islands , the shipping cost is 24.9 euros.

Yes! You will receive an email with the tracking code as soon as the package is shipped. You can track the shipment via the courier's website.

The courier will make two delivery attempts . If both fail, the package will be deposited at a location of the selected courier, please handle the matter with the courier's customer service.

You have 14 days from receipt of your order to request a return. To be eligible, the item must:

Be in the same original condition that you received it.

Not having been used .

Still have tags and original packaging .

Be accompanied by the receipt or proof of purchase .

You have 14 days from the day you receive your order to request a return . To be eligible, the item must be in the same original condition that you received it, unworn or used , with tags and original packaging , and accompanied by the receipt or proof of purchase .

To start the procedure, contact us at info@ludibrand.it and fill out the form at the following link.

Next, ship the package to:

Vlove SRLS, Via Pietro Teulié 15, 20136 Milan, Italy.

Return shipping costs are the responsibility of the customer , except in the case of defective or incorrect items . In these cases, contact us for assistance.

Yes, return shipping costs are the responsibility of the customer , except in cases of defective or incorrect items.

If your item arrives defective, damaged or wrong , contact us immediately at info@ludibrand.it with photos of the item received. We will evaluate the problem and provide a refund or replacement.

Once we receive and inspect your return, we will notify you of the outcome. If approved, you will receive your refund within 10 business days , via the same payment method you used.

No, unfortunately we cannot accept returns on promotional items or items purchased with gift vouchers .

The fastest way to receive a new item is to return it and purchase the new item separately.

No, you can also purchase as a guest . However, creating an account allows you to save your data , track orders and access exclusive offers.

If you have forgotten your password, click "Forgot your password?" on the login page and follow the instructions to reset it.

You can contact us by email at info@ludibrand.it . We are available from Monday to Friday, from 9:00 to 18:00 .

Yes, log in to your account and go to the "Personal Data" section to update your information.

Yes! Ludì Gift Cards are available in various denominations and can be purchased directly on the site.

Enter your email address in the dedicated box at the bottom of the page to receive updates on news, promotions and exclusive collections .